Terms and Conditions of Sale

IMPORTANT - All sales are made on the basis of acceptance by the purchaser of the following:

Because of the variables in the timing of Alcohol Consumption, individual metabolism and self administration, by continuing to purchase this item the user of this product agrees:

(1) not to hold the manufacturer, dealer, wholesaler, or distributor responsible for the consequences of any decision, based on the use of this product, to operate any vehicle, boat, or aircraft or other equipment or to take part in any activity where the effect of alcohol consumption may be a factor and

(2) to hold them harmless from the claims of others arising out of any such decision.

The effects of alcohol on the person are unpredictable and vary from person to person. AlcoDigital.co.uk do not condone the irresponsible consumption of alcohol in any circumstances and recommend that if any doubt exists the user should refrain from making any decision that may be impaired by alcohol and should not carry out any act where the effect of alcohol consumption may be a factor. The equipment supplied and specifications quoted are tested under controlled laboratory conditions which may or may not be reproduced by the user. The only way to be certain that there is no residual alcohol in the blood is to abstain from any form of consumption for a period of at least 24 hours or more, depending upon the quantity consumed.

These products should be used only to give an indication of the possible presence of alcohol in the blood. The user must not rely solely upon the indications provided by this equipment and must use his/her own judgement, taking all factors into account, to determine  whether it is safe and/or legal to operate a vehicle, boat, plane, use any other equipment or carry out any other function where their ability to do so may be impaired by the effects of alcohol.

Trading Name
AlcoDigital Limited, Company Number 03915899. VAT registration number 862 8871 78.

Trading Address
Fosters Yard, Forge Lane, Broadbridge Heath, West Sussex RH12 3JA

Delivery Policy
We aim to dispatch orders on the next working day following receipt of order, however all orders will be sent within no more than 7 working days from receipt of order. Customers will be notified via email when an item has been dispatched. Please note that we cannot take responsibility for the safe arrival of goods that are not sent via secure delivery.  If standard Royal Mail postage is selected by the purchaser, AlcoDigital will not replace items lost or damaged during transit.

Cancellation/Refunds
The purchaser has the right to cancel within 7 days of receiving the goods. For hygiene reasons a full refund can only be provided if the goods are UNUSED and UNOPENED; the consumer will incur the cost of returning goods. Where the customer exercises his/her right to cancel, payment will be returned to them within 30 days. If an order needs to be cancelled please contact us at CustomerService@AlcoDigital.co.uk immediately. Where a customer has requested an express dispatch service, the charges for the express dispatch service will not be refunded once the item(s) have been dispatched. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.  A Calibration service cannot be cancelled once the work has been commenced.  We will always endeavour to achieve as fast a service as possible so it may be that the cancellation period for such services is less than the 7 days stated above.  Once the testing procedure has been completed, failure of a unit to calibrate due to a defect in the unit will not result in the fees for the testing service being refunded.

Faults and Replacements
All goods are certified serviceable on dispatch.  Should a unit not be functioning, or be damaged in any way on receipt, the purchaser must notify us immediately via CustomerService@AlcoDigital.co.uk  or call our service centre on 0844 585 5050. An RMA number will be issued for the return of the product which will be replaced or repaired at our discretion.  Goods must be returned undamaged in the original packaging with all accessories. Once a unit has been used it cannot be replaced for reasons of hygiene, however all products are covered my manufacturer warranty for 12 months from date of purchase. Users should note however that sensor damage can occur if the guidelines set out in the user guide are not followed, and AlcoDigital Limited cannot be held responsible for damage occurring to the unit through any form or misuse.

Complaints
Any complaints should be sent to CustomerService@AlcoDigital.co.uk  We will endeavour to answer all complaints within 2 working days and complaints are treated in strict confidence. Once purchased all products/items are the responsibility of the purchaser, the purchaser must be over 18 years of age to complete transactions. This does not affect your statutory rights as a consumer.

International orders
The payment of any customs or import duties which may be levied once the package reaches your country is the responsibility of the customer. Tax-free exports can only be arranged on an order-by-order basis, usually for bulk purchases. Customers should contact us at CustomerService@AlcoDigital.co.uk for further details, giving as much information as possibly regarding the order required and it's purpose.

Privacy Statement
AlcoDigital Limited does not sell, rent or give out personal details you submit to any 3rd party. We may use your phone number address or e-mail address to contact you about an order. Any personal details gathered from order or enquiries (collected lawfully and in accordance with the the Data Protection Act 1998) are kept safely on our computer.

Errors and Omissions
The information, products and services contained on this web site may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis. AlcoDigital Limited reserves the right to make changes to this web site at any time without notice

© AlcoDigital 2005