|
Meet the Team!
|
 |
 |
 |
 |
 |
 |
 |
 |
|
Chris
Managing
Director |
Suzannah
Financial
Controller |
Paula
Dispatch &
Quality Control |
Vicky
Customer Services
Supervisor |
Lynne
Customer
Services |
Andrew
Technical
Advisor |
Steve
Customer
Services |
Sarah
Customer
Services |
The company is run by Directors
Chris & Suzannah and first started trading in 2002 as UKBreathalysers.
Most of the team have been with us for four years or more; the latest
arrival is Steve who is currently focusing on our growing Drug Test
business. Andrew has developed a detailed knowledge of the company
testing devices and has substantial in depth knowledge of the technical
aspects of the business.
Customer Focused
Both Chris & Suzannah come from customer-focused backgrounds and quality service
with first class backup has always been key to the companies success. Sales over
the past eight years have grown well into five figures with literally thousands
of Breathalyzers sold and a solid customer base built up. Almost 20% of annual
sales are derived from either repeat business or personal recommendations by
existing customers which is a testament to the satisfaction levels we achieve.
Extensive Experience
Six years ago we were the first distributor in the UK to actively start to
market Dräeger Approved Devices to companies and professionals for testing
employees and four years ago were appointed by Q3i, the worlds' largest
manufacturer of Personal Breathalyzers, as their Main Distributor for the UK &
Ireland. We now sell more Dräeger devices into the commercial and
occupational health market than any other UK supplier. Unlike most other
internet companies, we don't just supply boxes on a stack-and-sell basis and
more recently have been appointed as an authorised maintenance facility to
repair devices that fail calibration process - the first UK company to be able
to do so.
We're here to Help
So many internet companies operate a
bargain-basement policy with few if any customer service operators to answer
queries by phone. Maintaining personal contat does cost more than just an
answering machine and the occasional check of emails but we beleive the
investment worthwhile and vital to developing our business. Our lines are open
from 8am to 6pm Monday to Friday and 9am to 1pm on Saturday - call on 0844
585 5050 (Free from a BT Line),
or Fax Free on 0800 007 3109.
Official
UK Distributor for all the major manufacturers.
People like Dräeger, AlcoSense, AlcoHawk and AlcoHit have all chosen us to
represent them because of the quality of our customer service and in-depth
product knowledge. We have long term written agreements with them and are
committed to their products;
many internet
companies will sell you something this week because they bought it cheap, only
to drop the model in a couple of months for something else - not us.
We backup everything we sell ourselves - you get a UK guarantee from a UK
company.
|